Sloctech - Custom Software & Web Development Company
Maintenance & support

Technical Support & Consulting

Helpdesk and technical consultation for server issues, software bugs, DNS and email setup, and general system troubleshooting.

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Technical Support & Consulting

In short

Good for
All Businesses, Startups, E-Commerce, Corporate
You get
A response time for critical outages that is written into your agreement. Direct Access to Senior Software Engineers (No Tier 1 Script Readers). Help with DNS, Domain Routing, SSL & Business Email Configuration. On-Demand Technical Architecture & Strategy Consultation.
You own the code
You own the full code, designs and documents once the project is paid for.
Examples

What we can build for you

Real jobs technical support & consulting is used for. Yours does not have to match one exactly.

  • Outage Response

    Priority intervention during server or web application downtime, to the response time in your agreement.

  • DNS & Email Help

    Configuring SPF, DKIM and DMARC records so your mail authenticates correctly and stays out of spam folders.

  • Bug Troubleshooting

    Investigating database logs and stack traces to fix unexpected errors.

  • Consultation Sessions

    Strategic guidance on software upgrades and cloud tech stacks.

Cost

How much does it cost?

It depends on what you need. After a short call we send a quote that shows the price of each part, so you can drop anything you don't need.

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Time

How long does it take?

We agree the timeline in writing before we start. You see and approve something at every step.

How it works

From first call to live software in 4 simple steps

You see and approve something at every step.

  1. 01

    We understand your business

    We learn how you work today and write down exactly what will be built and what it will cost.

  2. 02

    You see the design first

    You click through a sample of your app on phone and computer before any code is written.

  3. 03

    We build and show progress

    You see working parts of your software at regular check-ins.

  4. 04

    We launch and hand over

    We put it live, set up tracking, and show your team how to use it.

Questions

Questions people ask about technical support & consulting

Straight answers, no sales talk.

How can we contact technical support during an emergency?

Support clients receive a direct priority hotline number and dedicated email ticket channel, with the response time for critical outages set out in your agreement.

For technical teams: tools we use
Linux
PHP
The framework we use to build most business software and websites
DNS/BIND
Email SPF/DKIM
MySQL
Databases that store your business information safely
Git
Hosting providers that keep your software online and fast
Talk to an Engineer

Get a free quote for technical support & consulting

A few lines is enough. A senior engineer replies within one working day with a quote that shows the price of each part.

Service Technical Support & Consulting

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